BigApple大苹果股份有限公司 |
大苹果股份有限公司 |
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分类:商业 / 财经 |
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Exceptional Customer Service:Going Beyond Your Good Service to Exceed the Customer’s
Expectation by Lisa Ford,
David McNair, Bill Perry 卓越的客户服务:使你的服务工作超过客户的预期 2001
32开 203页 |
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0200 Biography、Autobio, Memoir including
Family Chronicle |
内容简介: |
本书提供了许多实用的劝告,真实的例子,有用的诀窍和循序渐进的指导,帮助你创造卓越的客户服务。例如:给客户留下积极的第一次印象;改进交流技巧,保持与客户的接触;提供对新技术的正反意见,保证客户得到他们想要的东西;找到保留老客户和训导新客户的新方法,等等。 |
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0400
Education including Computing and Library Science |
作者简介: |
Philippe Legrain在伦敦经济学院获得经济学和政治学学位,当过“经济学家”杂志的记者,曾为“金融时报”,“华尔街杂志”,“外交政策”等许多报刊写文章。他担任过世界贸易组织总干事的特别顾问。 |
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分类:商业 / 财经 |
What You Need to Know before You Invest by Rod 投资前须知 0138.00
2003 32开 322页 |
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内容简介: |
本书初版于1996年,目前是第三版。书中详细介绍了股票,债券,基金,期权等投资形式,股票市场的操作,年报和其他财务文件的含义,作为投资者的合法权益和税负后果,还有市场分析,技术分析,如何选择经纪人,如何开立账户等。 |
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作者简介: |
Rod
Davis在证券市场从业25年,并在一所大学教股票市场投资。 |
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分类:金融 |
Untitled
on Wall Street Scandals by Charles Gasparino 未被列入华尔街丑闻 2005 |
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内容简介: |
从对金融分析师Merrill Lynch的调查到因特网明星Henry Blodget, 从远程通讯的大师Jack Grubman到眼下正在进行的对大银行家Frank Quattrone的调查,作者带我们进入到交易大厅和华尔街大银行的密室,将秘密交易一一曝光,看看他们是否为了巩固与大公司的关系而牺牲小投资者的利益。通过对几件被新闻界指责为金融腐败的事件的严谨调查研究,作者终于还它们以清白。 |
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作者简介: |
Charles Gasparino是“华尔街杂志”有关金融丑闻方面的主要记者。 |
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分类:管理 |
The External Control of Organizations: A
Resource Dependence Perspective by Jeffrey Pfeffer
& Gerald R. Salancik 组织的外部控制: 从资源依赖角度来看 1234.70 2003 32开 300页 |
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内容简介: |
本书初版于1978年,已成为学习组织问题的学生的必读书。这次为了纪念它的25周年,作为“斯坦福商务经典丛书”之一而再版。由于组织必须依赖外部资源才能生存,所以对组织的外部限制和外部控制的研究就变得十分重要。组织必须或者是通过政治手段来改变外部环境,或者是建立组织间的关系来控制或吸收不确定性。这一理论已成为组织理论里的重要部分。 |
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作者简介: |
Jeffrey
Pfeffer是斯坦福商务研究生院的组织行为教授,他最近的著作有:“知行鸿沟:优秀公司如何将知识变为行动”和“隐藏的价值:大公司如何依靠普通人获得出色成就”。 Gerald
R. Salancik是卡内基梅隆大学工业管理研究生院的组织学教授。 |
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分类:商业 / 金融 |
Crisis at Santa’s Workshop by Richard G. Weaver
and John D. Farrell 0178.50 32开 146页 |
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内容简介: |
This
work is a business fable about implementing the facilitation process in order
to meet a seemingly impossible goal. In the story, Rune, an elf who is the
Production Director for Santa's Workshop, implements the
three-stepfacilitation process. “Crisis
at Santa’s Workshop is more than a story on facilitation. It broadens the
concept of leadership to include everyone. It illustrates the value of asking
questions, listening and being open to other perspectives.” ---Alice
Murray Project Manager Human Resources |
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作者简介: |
Richard G. Weaver and John D. Farrell are organizational consultants who have worked
with large and small corporations around the world. They are coauthors of the
bestselling Managers as Facilitators and The Practical Guide to Facilitation. |
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分类:商业 |
Macroshift: navigating the transformation to a
sustainable world by Ervin Laszlo 0178.50 32开 218页 |
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内容简介: |
Navigating
the Transformation to a Sustainable World offers practical,
easy-to-understand information on all essential aspects of the contemporary
world - from its problems and dangers to its opportunities and possibilities.
Empowers readers to work towards positive change showing that anyone who is
capable of comprehending the basic features of our situation also has the
power to bring about constructive change in that situation. |
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作者简介: |
Ervin Laszlo is one of the world’s
foremost experts on systems theory and general evolution theory. He is
founder and President of The Club of Budapest, Founder and Director of the
General Evolution Research Group, Science Director of the International Peace
University of Berlin, Administrator of the Interdisciplinary University of
Paris, Fellow of the World Academy of Arts and Sciences, Member of the
International Academy of Philosophy of Science, Senator of the International
Medici Academy, and Editor of World Futures. He is also the author or
coauthor of thirty-six books, including The
Consciousness Revolution, Third Millennium,
The Whispering Pond, and The Systems View of the World. |
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